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Privacy policy

Data Protection Statement

Peakser attaches great importance to protecting and respecting your privacy. This statement is intended to inform you about our practices regarding the collection, use and sharing of information that you may provide to us through our website https://www.peakser.com

This statement (and any document referred to herein, as well as our COOKIE POLICY) sets out how we, as data controller within the meaning of the GDPR, process the personal data we collect and that you provide to us. We invite you to read this document carefully to understand our practices regarding the processing of your personal data.

1. What personal data do we collect?

Your personal data (hereinafter ‘personal data’) is data that allows you to be identified either directly (data such as your first and last name allows you to be identified immediately) or indirectly (data such as your postcode, telephone number or contract number allows you to be identified indirectly).

When we interact with you, we may collect various types of data:

  • identification data (surname, first name, address, telephone number, e-mail address, etc.);
  • demographic data (such as gender, language and age);
  • data concerning your profession or position;
  • geolocation data, in particular your IP address;
  • information relating to browsing and behaviour on our website;
  • [IN THE CASE OF AN E-COMMERCE WEBSITE]: purchase data (order reference, status, etc.) and payment data (payment method, billing data, etc.);
  • and possibly other data communicated to us via the online form or an exchange of emails.

2. When do we collect your personal data and for what purpose?

2.1. When you submit a request via our website

When you submit a contact or enquiry request via our website, we ask for your surname, first name, company name, email address and telephone number.

We use this information to respond to your request, including providing you with all the information you have requested about our products, services and/or activities. Unless you object, we may also contact you several times after your request to follow up on it. We do this based on our legitimate interest in maintaining a commercial relationship before and after a sale and/or improving the quality of interactions and services after an enquiry or contact request.

We keep enquiry or contact emails for a period of two (2) years, after which these emails are permanently deleted.

2.2. When you sign up to receive our Newsletter

When you sign up to receive our Newsletter, we ask for your name and email address. By subscribing to our newsletter, you give us your consent to receive information about our products, services and other information that we believe may be of interest to you.

You can withdraw your consent at any time and we will then stop sending you our newsletter. Your information is retained for as long as you continue to consent to receiving our newsletter.

2.3. When browsing our Website

When you visit our Website, text files (cookies) are stored on your device's hard drive and/or in your browser. The storage of these files is permitted if the user is informed and the data stored is only used to ensure system security and detect anomalies.

This data collection is based on legitimate interest in relation to the security and proper functioning of our Website. Other files require your prior consent. The retention period for these cookies is set out in our COOKIE POLICY.

2.4. When you make a purchase via our Website

When you make a purchase via our Website, we ask you to provide information such as your surname, first name, billing address, delivery address, email address and telephone number. We also collect information about your payment method.

We use this information to process and fulfil your order contract, send you order and delivery confirmations, and track the status of your order. Unless you object, we may also contact you after your purchase to inform you about complementary products, promotions, or to collect feedback.

Transaction-related information is retained for a period of ten (10) years in order to comply with legal and accounting obligations, after which it is deleted or anonymised.

3. Do we share your personal data with third parties?

We do not share your personal data except in the following cases:

  • Service providers: We work with third parties to provide our services (hosting, payment, analytics, emailing, etc.). These providers only have access to the data strictly necessary to perform their services.
  • Legal obligations: If required by law, we may share your personal data with legal, regulatory or judicial authorities.
  • Business partners: In some cases, with your explicit consent, your data may be shared with partners for marketing campaigns or promotional offers.

We never sell your personal data to third parties.

4. Where do we store your personal data?

Your personal data is stored in the European Economic Area (EEA). If data needs to be transferred outside the EEA, we ensure that the recipient country offers an adequate level of protection or that contractual safeguards (such as standard contractual clauses) are in place.

5. How long do we keep your personal data?

We only keep your personal data for as long as is necessary for the purposes described in this statement or to comply with our legal obligations. Once the necessary period has expired, your data is deleted or anonymised.

6. What are your rights regarding your personal data?

Under the GDPR, you have the following rights:

  • Right of access: You can request information about the personal data we hold about you.
  • Right to rectification: You may request the correction of inaccurate or incomplete personal data.
  • Right to erasure: You may request the deletion of your personal data in certain cases (e.g. when it is no longer necessary for the original purpose).
  • Right to restriction: You may request that we restrict the use of your personal data in certain situations.
  • Right to portability: You may request to receive your personal data in a structured and commonly used format, or to have it transferred to a third party.
  • Right to object: You may object to the use of your personal data on legitimate grounds, in particular when it is processed for marketing purposes.
  • Right to withdraw consent: If the processing is based on your consent, you may withdraw it at any time.

To exercise your rights, you can contact us at the following email address: info@synchrone.be. We will respond to your request within the applicable legal time limits.

7. Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, modification, disclosure or destruction. Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

8. Changes to the statement

We reserve the right to change this data protection statement at any time. Any changes will be posted on this page with an updated date. We encourage you to review this statement regularly to stay informed about our practices.

9. Contact

If you have any questions or concerns about this statement or how we process your personal data, you can contact us: